Why Your Apps Can Find You, Inside North Korea With 2 weeks ago   06:06

Wall Street Journal
Smartphone apps can usually find users quickly and effortlessly, but 911 is often less accurate at finding callers from their cell phones. WSJ's Spencer Macnaughton explains the limitations of current call centers, and how tech companies have set out to make 911 services more precise. Photo composite: Heather Seidel/The Wall Street Journal

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Comments 822 Comments

datguy overdere
I don't understand why an outgoing call doesn't automatically grab the required info from the phone and send it with the call.
Hindsight
in Australia there is an Emergency Services App that has all the various emergency services listed, your approximate address, coordinates, cross street, and all the information they need.

With todays GPS in your pocket I fail to see why anyone should be confused about there location.
joy mukherji
When home always call 911 from landline
RandomName Last Name
Why am I putting my life in the hands of anyone? -_-
nabahs asalay
Is this a cheap knock off Vox
Elmo
well here in finland, emergency response centre agency released app that connects you to call emergency response centre and it gives your gps location to the dispatcher
Milan De Clercq
Good thing: 5G Will fix this I guess.
Bad thing: 5G Will be the reason there are more 911 calls...
mynameisben123
How hard is it to say “Willis tower floor 76” though?
Jesse Congdon
My phone gives me the option to send my local police my location using mobile data, why can't all phones do this? Or if unable to why can't phones get your gps coordinates and send that to the police via the number pad thingy
Jesse Congdon
The one time I called the police (999, I live in the uk) my phone had a little pop up say something along the lines of 'send location, this will use mobile data' but I was really nervous so I didn't press it. I was calling to report a load of industrial insulation stuff in the middle of the motorway (highway) because that's what my sister (the driver) said we should do. Was relatively easy since we were on a massive bridge (Severn bridge, crossing between Wales and England) which is like a mile or two long, so I just said what bridge we were on and what direction we were going in.
Benjamin Desso
I don’t get why this is an issue in the US, in Korea, if you call the local 911, they don’t even bother asking you where you are, they just know.
Dino Hunter
The emergency calls shall be done through internet...if known the ip caller, then is known it's position via ISP.
Lynx
wait what that's the reverse of what is supposed to happen
Dino Hunter
The barometers can be misleading if the pressure is changed in respect to other chambers or even with outside of the building pressure.
Hank211
3:33 whoa he just cut him off
Nobuto Koga
Its so stupid that the government can't track you when in a emergency
gothnate
So, which is it? You say football field, but use meters? Are you talking about football (soccer) or football (NFL)? If the soccer variety, then a football field ranges from 100 to 120 yards. That's a pretty big difference. If you're talking about the NFL variety of football, then why mix measurements, especially for an American newspaper with a predominantly American audience? This isn't an argument of which unit of measure is better, rather one of consistency. That being said, this is the WSJ, and they are anything but consistent, so this comment is pointless.
Kyy
Cause u click *don't allow* when they ask about your location
Noel Fletcher
3:32 and first respon-
Seth Allen
1.) I work for a BFE county (pop of 30,000)
2.) Our system is accurate to approx 15 meters(50 feet) sometimes it takes 30-60 seconds though
3.) If a caller has their location/wifi on we automatically get their exact coordinates without having to ping


So riddle me this.. how do we have a better system than counties or cities with hundreds or thousands of people in them? We don't.


There is something called next gen 911 which I'm not sure why it was not mentioned in this video... This solves most of the issues you are talking about. Next Gen 911 automatically gives phone coordinates the second they call 911 without having to ping it.
https://www.911.gov/issue_nextgeneration911.html


I will say that the vertical thing is an issue but the location not so much. I have only had one call where I could not get a ping and that does not happen very often.


It seems that this is yet another situation where real dispatchers were not consulted.. our opinions are never asked. We are always the neglected EMS group.
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Inside North Korea With Why Your Apps Can Find You, 2 weeks ago   06:21

Wall Street Journal reporters reflect on their September trip to Pyongyang, North Korea. Video/Photo: Paolo Bosonin/The Wall Street Journal


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